RETURN & REFUND POLICY

Boxsell Order Cancellation,Return & Refund Policy

Thank you for entrusting Boxsell with your shopping needs. We are committed to ensuring a seamless and satisfying experience for our valued customers. Please take a moment to familiarize yourself with our comprehensive Return, Refund, and Cancellation Policy below.

Cancellation Policy:

1.Cancellation Before Dispatch::

  1. A. You can cancel your order at any time before it is dispatched.
  2. B. To cancel, log in to your account, go to the "Order History" section, and follow the instructions for cancellation.
  3. C. Once the order is dispatched, the cancellation option is no longer available.

Return Policy:

1.Time Frame for Returns:

  1. A. Each product on our website comes with a specified return time frame. Please check the product page for the exact return period.

2.Verification of High-Value and Heavy Products:

  1. A. For certain high-value and heavy products, our team conducts a thorough verification process at the time of delivery.
  2. B. If the product is found defective or does not meet the expected quality standards during verification, you have the option to return it immediately at the time of delivery.
  3. C. No return or cancellation is possible after the high-value and heavy product is verified and accepted at the time of delivery.

3.Conditions for Return:

  1. A. Products must be returned in their original packaging, with all accessories and tags intact.
  2. B. The return must be initiated within the specified time frame for each product.
  3. C. Proof of purchase must be provided.

3.Non-Returnable Items:

  1. A. Certain products, such as perishable goods, personalized items, and digital downloads, may not be eligible for return.

3.Non-Returnable Items:

  1. A. Certain products, such as perishable goods, personalized items, and digital downloads, may not be eligible for return.

4.Return Process:

  1. A. Log in to your account and go to the "Order History" section.
  2. B. Select the order containing the item you want to return.
  3. c. Follow the instructions to initiate the return process.

Refund Options:

1.Coupon Refund:

  1. A. If you cancel an order, the refunded amount will be credited to your account in the form of a coupon.
  2. B. This coupon can be used for your next purchase on our website.

2. Bank Refund:

  1. A. If you choose not to use the coupon and prefer a monetary refund, you can claim the refund amount to your bank account.
  2. B. The bank refund process takes up to 3 working days.

No Return after Customer Verification:

Once the product is verified and accepted by the customer at the time of delivery, there is no option for return or cancellation. We encourage you to thoroughly inspect the product during this verification to ensure satisfaction.

Contact Us:

If you have any questions or concerns about our Return, Refund, and Cancellation Policy, please contact our customer support at customer.support@boxsell.in .

Note: This Return, Refund, and Cancellation Policy is subject to change without notice. Please check our website for the latest policy updates.